We noticed when we took off the pillowcases because we had to iron our clothes and feared putting the iron directly on our clothes. The bed was hard and the pillows had hair in them. The bed was broken with sharp edges sticking out on the floor. When the door closed behind him we noticed the outdated chain lock. Typically housekeeping is out of the room at checkin. the housekeeping staff still in the room putting up a shower liner. When we arrived to our room with keys there was a member of. And she got a group of rooms for those of us from Memphis and out of town to travel in and stay overnight. Our friend hosted a birthday party at the Riverpark. I would recommend a trip to Southland as they now offer the A-1 environment, service, accommodation, food, entertainment, and above all fair and ethical administration of promotions which will give players a FAIR opportunity to win when conducting drawings. So, I am eating this casino 1 star because there are consistent unethical practices there, which is not in the best interest of the players. Unfortunately, they have their instructions and must follow them. The managers on-site are very kind, professional and helpful. The behind-the-scenes management team seems to be the root cause of the casinos customer base shrinkage. The only thing good, was the employees personality and their excellent rapport that they seem to establish by being friendly, motivating and caring. I visit the casino as a Local Guide monitoring the atmosphere, customer satisfaction, customer service and the overall performance of the casino.

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